Terms and Conditions.

July 2023

Maggie's Mates LTD terms and conditions, including policies.

By permitting a dog to attend Maggie’s Mates Dogwalking & Daycare and accepting the services provided by Maggie’s Mates Dogwalking & Daycare and it’s staff, the client is deemed to have accepted these Terms & Conditions.

Maggie Mates is closed on bank holidays and between Christmas and New Year.

Term time clients

Maggie's Mates will not hold spaces for those only needing to use our services during term time only, We ask for a minimum of one regular day per week for both daycare and dog walking.

We do not accept adhoc appointments.

Cancellation

Maggie’s Mates Dogwalking & Daycare requires a full 48hr for daycare The client agrees to provide such notice, or pay the amount that would be due during this notice period. The client may cancel with notice at any time.

Terminating contract

Any one that wishes to terminate their contract with Maggie's mates must give a full months notice period or pay for the month their dog will be out of daycare.

Payment Terms

Full payment is to be made by the client within 7 days upon receipt of the invoice. Invoices will be generated on either a weekly or monthly basis; this will be agreed between the client and Maggie’s Mates Dogwalking & Daycare upon confirmation of the first booking and depending on client regularity. The preferred method of payment is via Direct Debit or bank transfer, details of which will be displayed on the invoice. Cash is also accepted as are payments made via the online booking system.

Any payments not made within 7 days we hold the right to cancel your space with Maggie's mates with immediate effect.

Failure to make payment

If the client fails to make any payment to Maggie’s Mates Dogwalking & Daycare, we reserve the right to cancel any further services with immediate effect. The client will be liable for the outstanding amount, administrative costs, debt collection costs and legal fee’s incurred.

Any payments that remain outstanding for longer than 4 weeks from the last service provided will have a 10% fee added for each day unpaid you will also be held fully liable for all court fees

if contact is not made within 7 days of a missed invoice legal procedures will be put in place immedietely

Termination

The client may cancel the contract at any time. On termination of the contract, the client will be liable to pay any outstanding invoices in respect of the services that have been provided.

Social Media

By agreeing to the contract, the client agrees for Maggie’s Mates Dogwalking & Daycare to publish photos, videos and other audiovisual elements on social media platforms for the purpose of marketing, adverting and promotional activity for the whole contract period. If the contract is terminated, any photos, videos and other audiovisual elements already used on social media will be allowed.

Dog Behaviour

By agreeing to the contract, the client confirms that their dog has no record of anti-social, destructive or aggressive behaviour. This includes confirming any characteristics their dog may have that could make their dog unsuitable for socialising with other dogs. Maggie’s Mates Dogwalking & Daycare reserves the right to immediately cancel any bookings where they find the clients dog display unsuitable behavior in this respect.

The client agrees to notify Maggie’s Mates Dogwalking & Daycare of any changes in their dogs behaviour, training, health, or other relevant details that might affect their dog in the care of Maggie’s Mates Dogwalking & Daycare.

Environment

The client agrees that their dog will be of their lead unless agreed otherwise.

Neutering

The client agrees that in the case of an entire male becoming aggressive or dominant during our walks we hold the right to stop daycare with immediate effect, the client will be informed of any antisocial or disrupted behaviour and it will not be tolerated on our walks.

Off lead

Maggie's Mates is an off-lead environment. The Client gives permission for Maggie's Mates to walk their dog/s off the lead. The Client consents to their dog playing and interacting with other dogs in Maggie's Mates secure field.

Pet Insurance

The client is responsible for making sure their pet(s) is insured under a pet insurance policy and understand their dog must hold their own insurance to attend daycare.

The client must also inform there vets that their dog attend daycare.

Injuries to dog

I understand that while the socialisation and play is closely monitored by Maggie's Mates ltd staff to prevent injury, it is still possible that during the normal course of play, my dog may receive minor nicks and scratches from interaction with other dogs

In Season

Female dogs in season will not be able to attend Maggie’s Mates Dog-walking & Daycare for the duration of their season which is at least 2 weeks - if your dog is sent on group walks during their season without a member of staff being informed you hold full responsibility as there will be entire males in daycare.

Vaccinations, De-Fleaing and De-Worming

The client is responsible for ensuring that their dog will be kept up to date on all vaccinations, including de-fleaing and de-worming regularly as per recommended schedules.

Clients’ Keys

Maggie’s Mates Dogwalking & Daycare may hold in its possession the keys to the clients home. The client is responsible for making arrangements with its own insurers under a house and content insurance policy. The client is advised to notify the insurer of the daycare arrangement in order to be covered under the pertinent insurance companies.

Payments

Payments for our doggy daycare will be taken on a weekly or monthly basis dependant on the agreement made with the client failure to make payment will resort in the relevant legal prodedures

Liability

The client grants authority for the staff at Maggie’s Mates Dogwalking & Daycare to make judgement concerning veterinary care in the event of an accident or illness during their absence.

The clients dog may be transported in a Maggie’s Mates Dogwalking & Daycare vehicle using professional crates

Our walks

The client also agrees to their dog being walked in large groups with other sociable dogs in an enclosed safe environment outside of the daycare centre.

Other

Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.

Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by,and construed in accordance with the law of England and Wales.

Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not: waive that or any other right or remedy; or prevent or restrict the further exercise of that or any other right or remedy

Our policies

FEEDING AND MEDICATION POLICY

Any dogs that need feeding will be fed away from the pack and their food intake monitored by a member of staff, their food will be provided by their owners and not by Maggie’s mates.

Feeding times will be midday or dependent on individual requirements.

Dogs food will be stored in locked cupboards in our receptions area unless needing to be refrigerated in which case a fridge is provided.

Medication:

At Maggie’s Mates we are happy to administrate medication owners must tell the staff members exactly how much and how often the mediation but be administered.

Written instructions and a disclaimer form will be required to provide consent for any of the above.

If your pet needs injections we are more than happy to accommodate.

In a medical emergency the dogs vet and emergency contact will be contacted.

EXTREME WEATHER POLICY

In extreme weather conditions the following measures will be taken.

Extreme hot weather conditions:

The center will be closed if the temperature exceeds 30 degrees.

In the case of tempetures below this we will provide plenty of shade, fresh water, walks will be monitored and only done early morning and late afternoon, gazebos, paddling pools, sprinklers are provided along with fans in our buildings and correct us of ventilation.

In the case of hot days all staff will be on high alert and checking the dogs for signs of heat stroke which will be symptoms that include, excessive panting, lethargic behavior, drinking to much or not drinking enough, drowsiness, excessive drooling, vomiting or in severe cases collapsing.

Extreme cold weather conditions:

The center will be closed if we deem the roads are unfit to safely transport dogs and staff to and from the center, this includes heavy snow fall and ice.

Our buildings are fully insulated, warm heaters provided and dogs owners will be told to send their dogs with waterproof coats - we will provide towels and dry bedding / sleeping areas so the dogs are out of the harsh weather conditions.

The dogs will have constant access to warm dry buildings at all times.

NEW DOG POLICY

When a new dog starts with Maggie’s mates daycare they will be required to attend a full days trail to ensure they are suited to this environment.

All dogs that join us must have the correct temperament to be in an daycare environment with other dogs.

We have a zero tolerate approach to any dogs showing antisocial, disruptive or dominant behaviour and they will not be allowed in daycare.

New dogs will be introduced to the pack slowly with full supervision to make this as smooth and none stressful transition for both the current dogs and the new dog starting.

We ensure the dog is kept on a long lead for the first hour they are with us to allow it to meet others safely in a controlled manor and to monitor its body language.

Any dogs deemed unfit will be excluded as shown in our exclusion policy

We encourage all new clients to book a meet and greet prior to offering them a space this gives us chance to assess the dogs body language and get as much information as possible from their owners.

All new dogs will have their own profile set up which includes any information that may be needed for staff, their vets details, colour, breed, age, microchip number, emergency details etc.

This also includes a section where owners must sign to say their dogs are up to date with all vaccinations needed for daycare requirements including flea and tick medications.

Keep on lead, introduce via fence etc.

PREVENTION OF THE SPREAD OF DISEASE AND INFECTION OF DOGS.

Should a disease or infectious outbreak become apparent on site the local vets will be notified immediately, the animal showing signs of infection will be placed into our designated isolation pen immediately to be collected by the vet or transported to the vets.

Dogs must be vaccinated against, parvovirus, distemper, leptospirosis, and hepatitis as well as kennel cough.

All dogs must be up to date with their vaccinations, including flea and worm treatments.

There will be separate cleaning chemicals for the isolation pen and for use in the case of a disease outbreak.

There will be one person allocated to the isolation pen to monitor the animal whilst awaiting the local vet.

Once the animal has left the site, the isolation pen will be thoroughly cleaned and the staff member will have to change clothes, wash their hands and change their footware before attending to any other animal

Any area the infected dog has come into contact with will be thoroughly cleaned included all van crates.

TRANSPORTATION OF ANIMALS ON AND OFF THE PREMISES.

Dogs shall be collected and dropped off at their allocated time slots.

They will transported in a secure and safe space in the back of the vans.

Any dogs transported to the vets will have a collar with their names on, no animals will be left in crates for any periods of time other than for transporting.

Written consent will be required to transport any client’s dogs in our vans.

The crates for transporting the dogs will be cleaned every evening with dog friendly disinfectant.

Any dog transported in the vans to the vets the crates will be cleaned before and after.

EXCLUSION POLICY

All dogs are required to attend a full trial day - during this time the dogs will be monitored to check they have the correct mannerism and show no signs of aggression, disruptive behavior or extreme dominance towards other dogs.

All new dogs will be kept on a long lead for the first hour they are with us to ensure we have control and the abilities to intervene if needed.

Any dogs that we deem unfit to attend daycare will not be accepted and their owners informed.

Our isolation pen will be used for any dogs showing these signs and the dog will be returned home by a floating member of staff to avoid disruption to the dogs in our care.

Clients will be asked to agree to our terms and conditions prior to their dogs joining us, in these conditions it states that their dog (s) to their knowledge have never shown any signs of aggressive behavior and are suitable for daycare.

If a dog is injured due to an aggressive dog attending our daycare, the owner will be informed straight away and our vets contacted if needed with all the relevant procedures being followed if it is found out to have shown this behaviour before and our staff not having been informed prior to your dog coming into daycare you will hold responsibility for the injured dog.

Entire female and male dog policy

For now we are not making this a regulation for dogs in daycare however if entire males are showing dominant behaviour this may be a policy that we bring in the near future, we do recommend all entire males are castrated before coming to daycare but will be monitoring this closely, any dogs showing a dominant behaviour towards others will not be allowed to return.

Any dog in season must NOT attend Maggie's mates for the remainder of their season.

Monitoring the health and welfare of animals

Protection from pain, injury, suffering and disease

During their time at Maggie’s Mates day care, dogs will be supervised at all times. If a staff member needs to leave urgently, floating and cover staff will take over to supervise the dogs in day care.

There will be a ratio of 1 staff member to every 8 dogs. All dogs will receive beneficial, positive human interaction throughout the day. They will receive positive praise, gentle physical affection, i.e strokes, and will be provided with enrichment games, toys and activities throughout the day as well as suitable physical exercise. This will all be documented for each dog.

All dogs will be monitored for any signs of unusual bowel movements, urine problems, vomiting, appetites during feeding & excessive drinking/not drinking enough. Any dog that is ill and needing collection or to go to the vets will be made comfortable in the isolation pen. This will have clean bowls and bedding that is kept separate to the other dogs and cleaned after every use.

All journeys to collect and drop off the day care dogs will be planned with the quickest route in mind, to ensure the dogs are not in the crates for a long period of time. Dogs will not be in the van for longer than an hour.

A preventative health care plan has been agreed with the veterinarian Maggie’s Mates is registered with.

All dogs will be visually monitored to look for any signs of illness, disease, hurt or anything that is a cause for concern. Staff will get to know the usual behaviours of each dog so they can easily recognise if a dog isn’t behaving in their usual manner.

Owners will be contacted if their dog isn’t well and a plan of action will be decided. In emergency cases the dog will be taken straight to the vets without waiting for the owner to collect. This will be agreed with written consent in the contract of terms and conditions before the dog starts at Maggie’s Mates day care.

All crates in the vans will be disinfected daily with products suitable for animals. The day care centre will be cleaned and mopped each evening and there will be visual checks throughout the day to check for any damaged or broken toys and equipment that could cause harm to the dogs. These will be removed immediately.

Transportation to a local vets

Maggie's mates are a registered daycare centre with Casterton vets, if we deem that dogs need medical attention immediately we reserve the rights to take your dog to our local vet for fast and immediate treatment.